Smart Managed Services

At netQ we believe services should be Smart for you and your business. Whether it’s your SASE, SDWAN, LAN, Wi-Fi, Security or Cloud deployment, we can tailor flexible Smart solutions specific to your requirements. We operate seamlessly giving you peace of mind to do the Smart things in your business.

Smart SLA Response

  • SLA’s to meet your needs, 12×5 to 24×7, we have you covered

  • One and Two Tier on call capability

  • Nationwide onsite field services

  • Hardware RMA replacement services

  • ITIL Service Management Processes

Smart Network Assurance

  • Proactive Platform Assurance for all network and security infrastructure
  • Firmware, Patching and Vulnerability Management
  • Proactive Environment Health Monitoring
  • Incident, Problem and Change Management Processes
  • Reporting and Continuous Improvement
  • Platform Licensing and subscription management

Smart Network Monitoring

  • Active Device Monitoring and Alerting
  • Dashboard Access and Visibility
  • Automated device configuration backups
  • Scheduled and Customised Reporting

Smart IP Transit

  • Premium Internet Connectivity Services
  • Smart MultiCloud Transit (Azure, AWS, GCP, and B2B deployments)
  • DDoS Protection add on
  • Burstable Bandwidth Services for flexible consumption
  • API driven provisioning across all New Zealand’s UFB fibre providers
  • Internet-in-a-Day for customers with existing UFB connectivity

Smart Network-as-a-Service

  • Turn-key Network-as-a-Service for any size business
  • Software Defined WAN (SD-WAN)
  • Software Defined Access (LAN & WiFi)
  • Co-Managed or Fully-Managed service offering

Smart Protect

  • Secure Web Gateway (SWG) for on-prem and remote users
  • Inline and DNS protection for all internet access
  • Zero-Trust Network Access (ZTNA)

Smart SASE

  • Turn-Key Secure Access Service Edge (SASE) platform or Secure Service Edge (SSE), delivering all your connectivity and security needs in a single cloud-native platform.

  • Co-Managed or Fully-Managed service offering

Smart Architecture Insights

  • Architecture-as-a-Service
  • SLA based access to Multi-Technology Specialists
  • Technical Peer Review and Escalation
  • Reference Architecture

Our Smart Managed Service packages are available as an Essential or Premium Service, we will work with you to identify the best fit for your business requirements.